Your trusty neighborhood oracle is here to answer all your queries.
WHAT IS HYPERTUFA?
Please go to the Hypertufa FAQ page to geek-out on all things hypertufa.
OUR PRODUCTS ARE HAND-CRAFTED
Please keep in mind that our products are handmade or hand-finished in small batches, and so some variation in form, size and finish are to be expected. Actual product may differ slightly from pictures shown.
If you are a retailer looking to carry our products, please get in touch with us at email@example.com to talk about current collections or developing special collections for your store.
CARE / ACCESSORIES
WASHING/DRYING: Wash separately in cool water using a gentle machine cycle. Machine dry using a low temperature or permanent press setting and remove promptly to avoid wrinkles
IRONING: If required, use an iron with a light touch on a synthetic setting only. Higher iron temperatures may result in color transfer and, in extreme cases, melting of fabric.
CARE / STREETWEAR
Surface wipe only. Clean gently by hand with mild soapy damp cloth.
CARE / STONEWARE AND PORCELAIN
We recommend hand-washing with a non abrasive cloth or sponge in warm soapy water to retain the quality of your piece and ensure longevity.
WINTER CARE / PLANTERS
Our stoneware and porcelain planters are suitable for indoor and outdoor use, however they are not made to withstand hash winter conditions, and should be brought indoors during the winter to avoid freezing, and cracking.
CAN I PLACE AN ORDER FOR AN ITEM THAT IS CURRENTLY OUT-OF-STOCK?
Items that are available on a made-to-order basis will note it on the item's description. The lead times will also be noted on the description, as they vary depending on the product category.
General lead times for made-to-order products are as follows:
Accessories 5 weeks
Streetwear 3 weeks
Ceramics 4-6 weeks
Hypertufa 10-12 weeks
DO YOU OFFER WHOLESALE?
Yes we do! Lead times will vary depending on the size and scope of your order. Please note that some items are one-of-a-kind and may not be available for wholesale. Please contact us at firstname.lastname@example.org for details.
HOW OFTEN DO YOU INTRODUCE NEW PRODUCTS?
We are always experimenting with new ideas and product categories. Please check back often as we will update the site with new products as soon as they become available.
We love collaborating with fellow creatives. Drop us a line at email@example.com if you have an exciting idea. Rosma has many tricks up her sleeve and the categories currently listed are just the tip of the iceberg!